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Order FAQ

Is my Transaction Secure?

All items available for direct internet purchase will be processed through our shopping cart through SAS 70 Type II certified servers and is automatically secured with high-grade encryption via SSL. Our store employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

We use Authorize.net as our credit card processor and have done so for years without even one issue. Your credit card information is safe and secure!
 

Order Status

Order status may be checked by contacting us at 800-852-2631, ext 1217. Please include your shopping cart generated invoice tracking number, or log in to your account.

 

Calling in your Order

You may call in your order if you prefer - 800-852-2631, ext 1217.

Note: our retail store, Dutch Valley Market, carries items that are not currently available here in our online store. As a convenience to our guests, we will be happy to ship ala carte items for you via phone order. Minimum order for ala carte shopping is $50.

 

Canceling an Order

We cannot cancel an order once it has been shipped. Back orders may be cancelled contacting us at 800-852-2631, ext 1217.

 

Calling in your Order

You may call in your order if you prefer - 800-852-2631, ext 1217.

Note: our retail store, Dutch Valley Market, carries items that are not currently available here in our online store. As a convenience to our guests, we will be happy to ship ala carte items for you via phone order. Minimum order for ala carte shopping is $50.

 

Shipping

Dutchman Online Store ships via UPS. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of the respective shippers. UPS shipping rates are quoted in real time with current available UPS shipping methods and rates available to you wherever you may be located. Gift cards are shipped via USPS for a flat rate of $1.50.

How long will it take to deliver? UPS Shipping Map from Sugarcreek, OH

 

Canadian shipments

Because of surprise charges, such as duties and brokerage fees on shipments to Canada, we no longer accept Canadian orders.

 

Shipments to the West Coast (Oregon, Idaho and Washington)

From our location in northeast Ohio, it may take more than five days for a shipment to reach the states in the Northwest. Your shipment may be likely to sit in a UPS warehouse over the weekend. For optimal freshness of food items, we prefer to ship our items in five days or less. We recommend expedited shipping to Oregon, Idaho and Washington. Please call 800-852-2631, ext 1217 if you have questions.

 

Shipping Baked items

To ensure freshness, we bake your order especially for you. Please note that we do not use preservatives in our products so the shelf life is far shorter than you would expect from other online bakery retailers. Because these are custom orders, please add one day to your expected delivery date. If you are on a deadline, please call 800-852-2631, ext 1217 to discuss.

 

Shipping Meats or Chilled/Frozen Items

Perishable items that are chilled or frozen (meats, pies, pie fillings, etc.) must be placed in your refrigerator or freezer immediately on arrival. We package such items in reusable styrofoam shipping boxes with chilled gel packs for an arrival date based on the UPS Ground Delivery Zone Map. UPS Tracking numbers are sent out for your convenience. If the package is neglected or unopened after its arrival, Dutchman Online Store is no longer responsible for its freshness.

 

Payment

We accept Visa, MasterCard and Discover. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment.

 

Credit Cards Accepted

Visa, Mastercard and Discover. Sorry, we do not accept American Express.

 

Sales Tax

There is a 6.75% sales tax charge for any order delivered within Ohio and based on your destination in Florida.