- Ordering & Shipping Policies
Ordering & Shipping Policies
Dutchman Online Store does not accept returns without prior arrangement. Damaged items must be reported to carrier upon receipt. All returns are subject to a 20% restocking fee. Shipping charges on returned items will be assumed by the purchaser.
When ordering, please check the shipping address carefully; incomplete or incorrect information may cause order processing or shipping delays. If you are sending a gift, we strongly encourage you to notify the recipient of the package’s arrival to ensure someone is available to accept delivery. If an order is delivered to an incorrect address or deemed undeliverable due to incomplete or inaccurate information or because no one is available to accept delivery, Dutchman Online Store is not responsible for replacement orders or refunds.
Shelf-stable food products and non-food items will be shipped FedEx Ground Service unless otherwise requested. Shipping costs are calculated in real time in our FedEx shipping calculator. These costs are dependent on your shipping address, weight of product and dimensional size of shipping box. All shelf-stable food items should be stored in ambient temperature conditions upon delivery.
Chilled and frozen food products: Shipping costs are calculated in real time in our FedEx shipping calculator. These costs are dependent on your shipping address, weight of product and dimensional size of shipping box. To ensure that your products arrive safely and in excellent condition, all perishable products are packed in reusable, insulated shipping containers and kept cold with gel packs. Please refrigerate these items immediately upon delivery.
Gift Cards will be shipped via USPS unless otherwise requested. A flat rate $1.50 charge is automatically added to gift card purchases to cover the handling and mailing.
Rush deliveries are available only by special request. Please call 800-852-2631, ext 1217 for more information or to arrange rush delivery. We are available to take your call Monday through Friday from 8am to 4pm Eastern time.
Canadian orders are no longer accepted because of surprise charges, such as duties and brokerage fees on shipments to Canada. Because shipments may be held by Canadian authorities, we can not offer any assurances of freshness of any food shipments.
Credit Cards Accepted - VISA, Mastercard and Discover. American Express is not accepted.